Returning an Item
Please log in to your account first. From there you can easily use our returns system to generate an RMA, or you can use the form below.
All items should be returned to:
Shuda (Roger Needham & Sons Ltd), Unit 2 Civic Industrial Park, Whitchurch, SY13 1TT.
Please remember to ensure that the item you’re returning is repackaged with all parts. If it is an item you simply do not want, or no longer require, the item must still be in it’s original packaging.
Our Promise
At Shuda it’s very simple! If your not completely satisfied, let us know, and we will do what we can to help you.
How do I get help?
You can use our online returns process which allows you to send a request directly to our Technical/Returns Team, where you should receive a response within 24 business hours.
How long will it take until I get a replacement?
You should receive a replacement or credit within 10 working days. You can track the RMA through the online returns section.
I have been sent the wrong item, how do I report this?
In the rare event that you have been sent the incorrect item then please use our returns online service to report this discrepancy to us. On receipt of your RMA request we will issue you with an RMA number to return the wrong item back to us. The RMA will be given special priority and you can expect to receive the correct item within 48 hours of its return to:
Shuda.co.uk (Roger Needham & Sons Ltd)
Waymills
Whitchurch
SY13 1TT
