Frequently Asked Questions
Roger Needham & Sons Ltd
At:
Roger Needham & Sons Ltd
Waymills
Whitchurch
SY13 1TT
If no one is home to accept your order then you will be left a calling card and the goods will be returned to your local postal depot. You may contact them directly or the couriers to arrange a suitable redelivery date, or alternatively it may be possible to pick up the order from your local depot. (Please confirm this with the courier first) Identification will be required on request.
Shortages: It is your responsibility to sign for the correct number of packages as shown on the courier’s delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within two days of delivery.
Incorrect Goods: It is your responsibility to notify us of any incorrect goods supplied immediately from delivery and we will advise you of the correct procedure for rectifying this.
Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within ten days of the expected delivery date.
Roger Needham & Sons Ltd
Waymills
Whitchurch
SY13 1TT
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