Below is a list of order status notifications and their definitions:
Processing
Your order is queued in our system and is waiting to be processed by our Order Management Team.
Security is paramount at Shuda, therefore we periodically review accounts to ensure a secure environment for our buyers, and this means that we will carry out routine security checks to verify that the account details you have supplied are valid. Although unlikely, there is a possibility an order could be slightly delayed if passed for a security check. If we are unable to verify some of your account information, this may result in further identification documents being requested to help with verification of your account details.
Verified
Your order has been entered into our system following successful security clearance and is waiting for all stock to become available.
Received
Some or all of your items have now been sourced from one or more of our available dispatch points. If all items have been allocated then a Confirmed Ship Date should follow shortly.
Backordered
Some or all of your items are out of stock/discontinued. This will potentially delay the shipping of your order.
You should see an email and an order note detailing which of your order items encountered problems. These items will be highlighted in red on your ‘View Order’ page, from there follow the links and take any remedial action necessary.
Any remaining items showing as ‘Allocated’ will only stay allocated to your order for a maximum of 48 hours. If you do not act within this time these items will be de-allocated and made available for general sale.
Dispatched
Your order has now been passed to the applicable courier, delivery may vary depending on the date you requested and the warehouse responsible for shipping your goods. None of your items will usually be shipped until these confirmed ship dates are reached, however some warehouses may ship ahead of schedule.
Your order has left our warehouse and is being shipped to you by one of our couriers. You may be able to track your order using the shipping details provided.
On Hold
During the process of charging your credit card we were unable to obtain an authorisation code, you should see an email and an order note informing you of this. We may also place your order on hold if we do not have sufficient contact details for you and have been unable to speak to you.
Failed
This typically occurs when the payment details are incorrect, or there is an issue with your details. Please contact us if you have trouble on 01948 66 12 10.
Complete
Your order has now been fully dispatched and your invoice can be printed via the Shuda website.
Cancelled
Your order has been cancelled. Any reasons for order cancellation will show in your order notes.
